Shipping, Return & Exchange Policies

Shipping & Delivery Policy

🚚 Free Local Delivery: 

  • Enjoy free doorstep delivery for orders of $55.00 and above.
  • Orders below $55.00 will have an additional $5 delivery fee.

🕛 Processing Time:

  • Weekdays: Orders placed after 12 PM will be processed the next business day.
  • Weekends & Holidays: Orders will be processed the next business day.
  • Standard Shipping: Typically takes 3-5 business days. You’ll receive a tracking link via email when your order ships.

⭐️ Special Delivery Requests:
For special delivery arrangements, call or text us at +65 8482 0555. Additional charges may apply.

📦 Non-Frozen Items Delivery (Mon-Sat):

  • Lead Time: 3-5 business days.
  • For urgent orders, contact us to arrange special delivery for an additional $20 charge.

🧊 Frozen Items Delivery:

  • Our team will contact you to confirm the delivery date and time.
  • We use Lalamove or GrabExpress for frozen items. Please ensure someone is available to receive the order.
  • Re-delivery: $20 charge for missed deliveries. 
  • Time-specific requests: Not available, but you may contact us for special timing (+65 8482 0555).

🐶 Self-Collection:

  • Collection point: 65 Brighton Crescent, S(559211)
  • Available from 12PM – 8PM daily.
  • You’ll receive a notification once your order is ready for pick-up.

Returns & Exchanges

❌ Out-of-Stock Items:

If an item is unavailable, we’ll contact you. You may:

  • Cancel & receive a refund, or
  • Replace with another item.

🚚 Delivery Issues:

  • Please check your items upon delivery.
  • Notify us within 7 days if items are damaged, expired, or incorrect.
  • We’ll arrange an exchange or refund accordingly.

👋🏻 Return Eligibility:

  • Items must be unused, unopened, and in original packaging.
  • Tags/wrapping (if applicable) must remain intact.
  • Sale items and frozen items are non-returnable.

🐾 Return Process:

  • Contact us at +65 8482 0555 with your order number & reason.
  • We’ll issue a return authorization with instructions.
  • Customers are responsible for return shipping unless the item is defective/damaged.
  • Once received & inspected, refunds will be processed to your original payment method (typically 5–7 business days).

❎ Order Cancellations:

  • Orders can be canceled within 24 hours of purchase.
  • After that, cancellation may not be possible if your order has already been processed or shipped.

Need Help❓

Our friendly team is always happy to assist!
📞 Call or WhatsApp us at +65 8482 0555